Job Description
Description
The Customer Support Specialist Contractor I provides technical support for all customers with company products to ensure continued usage and success. As a product expert, the role serves as a primary contact for customer technical concerns and also works with other company personnel to identify, escalate, and resolve issues.
Job Responsibilities
Provides effective and accurate technical and customer support for web-based educational solutions via chats, phone calls, emails, and desktop sharing in a timely and professional manner.
Collaborate with internal stakeholders (CS, PD, OM, Sales, & Engineering) to identify bugs and system issues; QA solutions; provide feedback to improve system performance
Tracks, documents, and reports customer issues and resolution activities.
Maintains a working knowledge of company products and associated platforms, and integration system requirements.
Supports special projects and other duties as assigned by the Customer S...
The Customer Support Specialist Contractor I provides technical support for all customers with company products to ensure continued usage and success. As a product expert, the role serves as a primary contact for customer technical concerns and also works with other company personnel to identify, escalate, and resolve issues.
Job Responsibilities
Provides effective and accurate technical and customer support for web-based educational solutions via chats, phone calls, emails, and desktop sharing in a timely and professional manner.
Collaborate with internal stakeholders (CS, PD, OM, Sales, & Engineering) to identify bugs and system issues; QA solutions; provide feedback to improve system performance
Tracks, documents, and reports customer issues and resolution activities.
Maintains a working knowledge of company products and associated platforms, and integration system requirements.
Supports special projects and other duties as assigned by the Customer S...
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