Customer Support Specialist

Hiring — CRM & Growth Lead

We are looking for someone who can own customer communication, CRM, lifecycle journeys, campaign ideation, and relationship building across WhatsApp, SMS, Email, and automation channels. This is not a conventional CRM role. We want someone who can think, ideate, execute, coordinate across teams, and help shape how customers experience and connect with the brand.

Responsibilities

• Manage CRM and customer communication journeys across WhatsApp, SMS, Email, and automation channels

• Build customer relationship journeys including welcome, post purchase, engagement, win back, and loyalty flows

• Ideate campaigns, launch concepts, engagement hooks, and customer experience improvements

• Coordinate with design, operations, customer support, tech, and founders for smooth execution

• Manage Zoho workflows and customer databases

• Improve customer engagement, repeat purc...