Customer Support Specialist

AI Rudder is a fast-growing software company transforming customer communication through AI voice automation. Our AI voice assistants enable call centers to conduct natural, human-like conversations at scale, automating routine tasks, reducing costs, and enhancing customer engagement. By integrating automation with a human touch, we help businesses unlock efficiency and scale intelligently. Our long-term vision is to reshape the way companies and customers connect.

About the Role

We are looking for a Junior Customer Support Specialist who will act as a first-line support role for customer inquiries and internal coordination. This position is suitable for candidates with experience in customer support, technical support, IT support, or SaaS support.

You will help Customer Success Managers respond to routine customer questions, track issues, coordinate with R&D teams, follow up on tickets, and ensure customers receive timely and professional support.