Customer Support Specialist - Mexico City

Overview

As a Customer Support Specialist at Umbrella BPO, you will play a crucial role in providing exceptional support to our clients and ensuring a positive customer experience.

Key Responsibilities

Customer Support

• Provide prompt and efficient support to clients via phone, email, chat, or client CRM software such as Zendesk.
• Address customer inquiries, concerns, and issues with a high level of professionalism and customer satisfaction.

Technical Troubleshooting

• Diagnose and resolve technical issues related to BPO processes and systems.
• Collaborate with internal teams to elevate and resolve complex technical problems.

Process Improvement

• Identify opportunities for process improvement and efficiency in customer support procedures.
• Work closely with team members and management to implement enhancements to existing processes.

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