Customer Support Specialist (Monterrey)

As a Customer Support Specialist based in our Support Centre in Monterrey, Mexico, you will provide technical support via phone, email, and fax. You will be responsible for responding to client calls professionally, providing appropriate solutions and advice, and ensuring service quality levels are maintained.

Responsibilities

• Respond to client calls in a professional manner, providing appropriate solutions and advice.
• Interact with clients in performing complex testing, support, and troubleshooting technical functions remotely.
• Ensure service quality levels are maintained and adhered to.
• Ensure all issues are handled in a timely manner, reviewing outstanding issues and keeping clients informed of progress.
• Attend relevant Epicor product training courses, in line with our internal certification scheme.

Qualifications

• Degree in Finance/Accounting, IT/Systems, or Manufacturing/Supply Chain-related ...