Job Description
Job Responsibilities:
Candidate would be responsible for handling customer calls and troubleshooting technical issues
related to Net gear Devices.
Ensure resolution provided in the first interaction with the customer
Acquiring knowledge about the newly released products and recent updates.
Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all
other aspects of customer service
Position and sell Premium support contracts to customers based on their support entitlement.
Desired Skills:
Self-Motivated C Ability to Work Under Pressure
Should have good comprehensibility and understandability of what customers want
Should have critical thought process and decision-making capability with focus on accuracy
Handling Internet Troubleshooting Issues ...
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