Customer Support Specialist

Customer Support Specialist | Newtown | £26,000 - £28,000

Working Hours: Monday to Friday, 8:30am – 5:00pm

About the Role

We are seeking a Technical Support Specialist to provide operational and technical support for fleet management and vehicle camera solutions. This role involves assisting customers with system configuration, troubleshooting, footage retrieval, data analysis, performance monitoring, and user training.

Key Skills and Competencies

+Strong attention to detail

+Logical and analytical thinking

+Ability to manage multiple priorities simultaneously

+Effective workload and case management skills

Main Responsibilities

+Act as the primary point of contact for customer enquiries relating to vehicle camera and fleet management systems.

+Deliver professional and customer-focused support through telephone, email, an...