Job Description
Tranglo Sdn Bhd , a fintech company in Bangsar South, KL
Looking for Customer Support Specialist with Advanced Troubleshooting Experience in Telecommunication/Remittance
About the Role
Provide exceptional customer support to clients experiencing issues with International Balance Transfer (GloTransfer) and Cross Border Payment (GloRemit) services.
Responsibilities
- Respond to customer inquiries and requests through various communication channels, including email, phone calls, and live chat.
- Monitor, diagnose, and resolve technical issues related to transactions promptly and efficiently.
- Ensure the delivery of accurate, valid, and complete information to customers, utilizing appropriate methods and tools.
- Address customer complaints promptly, offering suitable solutions and alternatives within established timeframes, and following up to confirm issue resolution.
- Collaborate effectively w...
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