Job Description
Kickstart your career with Clio as a Customer Support Specialist in Burnaby or Calgary. This role emphasizes communication, problem-solving skills, and offers a chance to work in tech while aiding legal professionals.
As a Customer Support Specialist at Clio, you will join a high-performing team dedicated to delivering exceptional support. Ideal for recent graduates, this full-time position includes training to become a product expert while engaging with customers. You'll diagnose and resolve issues for legal professionals, ensuring a seamless experience with our technology.
Key Responsibilities:
• Handle inbound support requests via phone, chat, and email
• Diagnose, troubleshoot, and resolve product issues efficiently
• Educate customers on product features and benefits
• Capture customer feedback for product development teams
• Identify customer needs for additional products or services
Requirements:
• Bachelor’s degree or diploma (recent graduates welcome...
As a Customer Support Specialist at Clio, you will join a high-performing team dedicated to delivering exceptional support. Ideal for recent graduates, this full-time position includes training to become a product expert while engaging with customers. You'll diagnose and resolve issues for legal professionals, ensuring a seamless experience with our technology.
Key Responsibilities:
• Handle inbound support requests via phone, chat, and email
• Diagnose, troubleshoot, and resolve product issues efficiently
• Educate customers on product features and benefits
• Capture customer feedback for product development teams
• Identify customer needs for additional products or services
Requirements:
• Bachelor’s degree or diploma (recent graduates welcome...
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