Customer Support Team Lead

Customer Support Team Lead – North LATAM

Lead with purpose. Support with expertise. Improve lives through meaningful work. As a Customer Support Team Lead – North LATAM, you will play a key role in delivering exceptional customer support while leading the day‑to‑day coordination of a team of Remote Service Engineers across the region. This position combines technical expertise, customer focus, and people leadership.

Responsibilities

• Lead and coordinate a team of Remote Service Engineers supporting customers across North LATAM.
• Provide advanced remote technical support, troubleshooting, and resolution for healthcare systems and solutions.
• Serve as an escalation point for complex technical issues and customer concerns, ensuring timely and effective resolution.
• Drive service excellence by monitoring team performance, service quality, and customer satisfaction.
• Support workload prioritization, case management, and oper...