Job Description
Job Overview
At IRIS Software Group, our mission is to make life simpler for Accountancy professionals through reliable, easy-to-use software. Behind every great product is an equally great support team - and that’s where you come in.
As a Customer Services Team Lead , you’ll lead a team of talented Analysts who support customers across our core Accountancy suite. Your job is to make sure every customer gets fast, professional help – the kind that builds trust and keeps their business moving.
You’ll coach, motivate, and develop your team to deliver an exceptional service experience – one that’s efficient, personal, and focused on resolving issues the right way.
Why This Role Matters
Our customers rely on us every day to help them work smarter and stay compliant. This role ensures we deliver on that promise. You’ll set the tone for service excellence – balancing quality, pace, and empathy – and lead your team to think proactively,...
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