Job Description
Designation: Engineer
Experience: 1 – 3 years
Location: Chennai – Ambit IT Park
Job Responsibilities:
Candidate would be responsible for handling customer calls and troubleshooting technical issues
related to Netgear Devices.
Ensure resolution provided in the first interaction with the customer
Acquiring knowledge about the newly released products and recent updates.
Ensure that each customer receives outstanding service by providing a friendly environment, which
includes greeting and acknowledging every customer, maintaining solid product knowledge and all
other aspects of customer service
Position and sell Premium support contracts to customers based on their support entitlement.
Desired Skills: *(International Voice Process Experience Required)*
Self-Motivated, Ability to Work Under Pressure
Should have good comprehensibility and unde...
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