Full-time Posted May 31, 2026
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Job Description

Key Tasks & Deliverables

  • Check the daily workbench and workload allocation and ensure all jobs are actioned based on priority and within allowed KPI.
  • Follow the SOP with the steps on how the process of vetting and compiling. Check special instructions for specific customers.
  • Report irregularities as per SOP.
  • Send email communication to responsible party for any missing documents for Customs clearance. Perform proper escalation when necessary.
  • Attend to customer Pre‑lodge activities and queries.
  • Sending jobs into pre‑lodge.
  • Active participation in projects for process improvements.
  • Individual performance to meet/exceed expectations as defined in the SLA.
  • Work under the direction of Team Leader/s.
  • Adapt to DSV GBS MNL culture and perform in line with the values/behaviors defined.
  • Be a DSV GBS ambassador.
  • Responsible for the delivery of set personal targets, ...

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