cx Business Development Manager

Contract: Full-time, Permanent

Location: Nottingham (Support Office)

What You'll Be Doing

• Identify, shape, and onboard new value‑adding services into the CSC, including revenue generating activity and consolidated workloads to improve productivity and consistency.
• Use insight and performance data to demonstrate value delivered, review trends, and identify future service opportunities.
• Partner with senior stakeholders to influence direction and ensure services deliver measurable impact.
• Hold accountability for the Customer Benefits programme, ensuring strong governance, operational embedding, and clear value outcomes.
• Work closely with the Head of CX Operations, CX Operations Development, Operations leaders, Finance, and Commercial partners to ensure services are operationally viable and well supported.
• Ensure new services align with CSC capability and strategic priorities, turning insight into actio...