Job Description
We’re recruiting on behalf of a large, complex organisation for an experienced Change Manager with a strong background delivering CX and service transformation within contact centre environments .
This role is not an operations leadership position . It is a change-focused role , responsible for designing, governing and embedding improvements across a live customer service environment.
The Role
Sitting within the service centre leadership structure, you’ll own in-life change and continuous improvement initiatives that improve customer experience, service performance and colleague outcomes.
You’ll work alongside operational leaders, but your accountability is change delivery, adoption and benefits realisation — not day‑to‑day management.
What You’ll Be Doing
- Lead change and improvement initiatives across contact centre processes and customer journeys
- Desi...
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