CX Pre Sales and Solutioning

Responsibilities:

1. Technical Expertise:

• Develop a deep understanding of Conversational AI, Smart Agent Assist, CCaaS and their technical capabilities.
• Stay current with industry trends, emerging technologies, and competitor offerings.

1. Customer Engagement:

• Engage with prospective clients to understand their technical requirements and business challenges.
• Conduct needs assessments and provide tailored technical solutions.

1. Solution Demonstrations:

• Deliver compelling product demonstrations that showcase the features and benefits of our solutions.
• Customize demonstrations to align with the specific needs and use cases of potential customers.

1. Collaboration with Sales:

• Work closely with the sales team to understand customer goals and contribute to the deve...