DACH Customer Care Executive Temporary

Job description

Centralize and manage the relationship with DACH customers across the full order-to-cash cycle, ensuring service excellence while resolving operational challenges efficiently.

What you'll get to do

• Act as the main point of contact for customers, ensuring smooth communication and quick resolution of queries.
• Manage orders through SAP, EDI and email, providing updates and handling incidents such as stock shortages.
• Oversee order and delivery processes, including order validation, release and follow‑up.
• Coordinate with logistics teams to manage delivery issues and delays.
• Ensure efficient transport planning and shipment follow‑up.
• Handle customer claims, including analysis and creation of credit/debit notes.
• Monitor and share performance KPIs with clients, identifying opportunities for improvement.

We'd love to meet you if you have

• 2+ years of...