Job Description
Job Responsibilities
- Own the reliability, scalability, latency, and performance of mission‑critical CockroachDB infrastructure.
- Promote operational efficiency by developing automated systems and tools, significantly reducing operational toil.
- Act as a technical mentor and subject‑matter expert within the team and consulting partner to customer teams.
- Serve as a primary technical consultant, partnering with customer teams for project‑based and long‑term CockroachDB support.
- Design, document, and implement the new L1/L2 support channel and operational workflow, including ticket triage, escalation paths, and SLA adherence.
- Act as an escalation point for complex, time‑sensitive production support and troubleshooting within distributed database environments.
- Ensure data security, integrity, and quality by adhering to internal standards and industry best practices (TLS/certificate management, RBAC, secrets mana...
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