Job Description
About the job DBA (Oracle, Golden Gate) (Contract)
- Ensure the organization's competitive advantage and growth by delivering high-quality Service Operations, maintaining system availability, optimizing support processes, and leading the operations team to uphold service excellence.
- Manage complex incidents, oversee daily service operations, and coordinate with internal and external teams to resolve issues while ensuring SLA compliance.
- Analyze operational data to identify inefficiencies, develop streamlined procedures, and enhance service performance while reducing disruptions.
- Work with technical teams to resolve service‑related product issues, perform root cause analysis, and implement long‑term corrective solutions.
- Maintain accurate documentation of processes and proactively drive automation and optimization initiatives to improve operational efficiency.
- Remain available for after‑hours support and escalations, and e...
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