Job Description
Job Title
Procure to Pay Ops Manager
Work Setup
Return to Office
Overall Purpose
Responsible for overseeing teams of Processors and Analysts under Accounts Payable, ensuring productivity and quality metrics are met and reported. Also oversees complex cases and customer issue troubleshooting.
Responsibilities
- Coordinates individual and team work assignments
- Monitors workload balance
- Supports high quality work through a positive environment
- Monitors team performance focusing on improvement of Service Level Agreements and Performance Metrics
- Ensures individual and team service levels are met or exceeded
- Assists in reviewing daily, weekly and monthly service levels and provides recommendations for improvements
- Front line contact for questions or issues surrounding service levels and quality
- Participates in providing feedback to the Quality team f...
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