Job Description
Position Title
Regulatory Compliance Sr Analyst
Work Setup
Return to Office
Overall Purpose
This is for an experienced Team Lead to manage a team of KYC analysts. The successful candidate will own day-to-day delivery, analyst performance, and quality outcomes for their pod, while serving as the first line of escalation of operational issues.
Responsibilities
- Manage a team of KYC analysts; own pod-level SLA, quality, productivity, and adherence metrics.
- Allocate work, manage queues, and rebalance capacity to meet daily and weekly volume commitments.
- Conduct first-line review and approval of complex or high-risk cases requiring TL sign-off.
- Run daily huddles and weekly 1:1s; deliver coaching anchored in scorecard data and QC feedback.
- Drive analyst ramp-up; track performance tiers and intervene early on at-risk performers.
- Partner with QC to close the loop on defe...
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