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Decant/ Wellbeing Officer

📍 Trident Group • Birmingham, England, United Kingdom • Posted June 17, 2026

Full time Posted June 17, 2026
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Job Description

About the role

The role involves being responsible for the decant process, well-being checks and ensuring tenancy beginnings and endings run smoothly and quickly. This will involve conducting all necessary checks, consulting with contracts and tenants, and ensuring rent and service charges set are accurate.

Key Responsibilities

  • Coordinate the decanting and wellbeing process, ensuring minimal disruption to residents.
  • Taking initiative in solving a wide range of customer enquiries and problems on a dayto-day basis, using your own initiative to make and communicate, clear decisions to customers.
  • Work effectively with other departments to ensure a joinedup approach to decant and well-being management.
  • Manage housing allocations in accordance with our policies and procedures.
  • You will play a vital part in maintaining our high standards of service delivery and supporting our residents throug...

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