Job Description
Location: Pan India
Experience: 18+ Years
Industry: US Healthcare BPO / Healthcare Operations
About the Role
We are seeking an experienced Delivery Leader to lead large-scale US Healthcare Contact Center operation s. The role requires driving operational excellence, client engagement, transformation initiatives, and financial performance across multiple healthcare service lines, including member and provider services
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Key Responsibilities
- Lead and manage large healthcare operations teams (200+ FTEs) across Member Services, Provider Services, Enrollment, Eligibility, and Contact Center functions.
- Own end-to-end delivery performance, including SLAs, KPIs, quality, compliance, customer experience, and operational efficiency.
- Serve as the primary poi...
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