Job Description
Required Technical and Professional Expertise
- Minimum of 7 years in an Operations Manager role.
- C1+ proficiency in English.
- Native fluency in Spanish, both written and spoken.
- Ability to work in shifts to support hours of operation: Sunday through Saturday, 9am‑11pm EST.
- Excellent communication skills, problem‑solving ability, a strong focus on delivering exceptional customer service, and experience in Finance.
- A relevant degree or equivalent experience in customer service or a related field.
- Experience in Cost Management, Client Satisfaction, Knowledge Management, Environment/Business Controls, Communication/Negotiation, Conflict Management, Thought Leadership, Measurements, Problem Solving, Contribution/Leadership, Strategy/Innovation, Impact on Business/Scope.
Preferred Technical and Professional Expertise
- Preferably supporting clients with US operations (B2C).
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