Job Description
Role: Delivery Head - Telecom
Location: Bangalore
Responsibilities:
-Accountability for ensuring quality, timely and on budget delivery of operations, solutions and projects within the business unit
- Ensure delivery of support at highest level of customer satisfaction and compliance to the support SLA
- Encourage and empower teams to provide sustainable solutions for customers
- Monitor, support performance and optimize support operations to deliver value
- Regular reviews of support relationship with all customers
- Ensure continued growth of institutional knowledge, support knowledge base, and support tools
- Engage with partners to expand and enhance delivery capabilities
- Continuous optimization and improvement of support operations
...Apply for This Position
Ready to take the next step? Click the button below to submit your application.
Submit Application