Department Manager, Member Experience

The Opportunity

As the Department Manager, Member Experience, you are a key store leader responsible for delivering exceptional member experiences across the sales floor, Cash and Member Service Desk, and Tech Service Shop.

Reporting to the General Manager, you lead and develop frontline teams, strengthen community connections, and ensure consistent execution of service and operational standards. You are highly visible on the floor—coaching in the moment, supporting teams, resolving member needs, and making sound, real‑time decisions that build trust and confidence. You also partner closely with the Senior Staff Team to drive strong business results, team engagement, and a positive, inclusive store culture.

What You’ll Be Responsible For:

Leading the Member Experience

• Act as the Member Service Manager on the floor, setting service tone and directing daily execution
• Champion MEC’s member service standards and coach team...