Job Description
1. Position Overview
Thientu BPO & HR is a leading outsourcing company providing high-quality business solutions to international clients across multiple industries. We are currently seeking a committed and detail-oriented QA Lead to join our expanding team.
The Deputy Call Center Manager supports the Call Center Manager in overseeing daily operations and ensuring the delivery of high-quality customer service. This role requires strong leadership capabilities, operational awareness, and the ability to drive improvements across teams and processes.
2. Job Responsibilities
Team Leadership and Management (30%)
Support the recruitment, training, and supervision of call center agents and team leaders.
Assist in setting clear objectives and KPIs for individuals and teams; track and monitor progress.
Contribute to employee engagement initiatives to enhance retention and reduce turnover.<...
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