Job Description
Deputy Operation Manager
Temp to perm position
Payrate: £38,759.04
Working days/ hours: Mon - Fri 07:00-17:00
The role:
We're recruiting a Deputy Operations Manager to support the delivery of a high‑performing, customer‑focused operation. You'll lead multiple teams, drive performance, and ensure service excellence across Scheduling, Supply Chain and the Helpdesk.
This is a key leadership role supporting the Operations Manager, ensuring smooth day‑to‑day delivery, strong stakeholder relationships and continuous improvement across the service.
Key Responsibilities:
Team Leadership - Line‑manage Scheduling, Supply Chain and Helpdesk teams, ensuring engagement and performance.
Performance Management - Deliver daily/monthly KPIs, monitor reports and ensure SLA compliance.
Operational Oversight - Oversee daily workforce planning, capacity, incident management and service delivery.
Stakeholder Collaboration - Work cl...
Temp to perm position
Payrate: £38,759.04
Working days/ hours: Mon - Fri 07:00-17:00
The role:
We're recruiting a Deputy Operations Manager to support the delivery of a high‑performing, customer‑focused operation. You'll lead multiple teams, drive performance, and ensure service excellence across Scheduling, Supply Chain and the Helpdesk.
This is a key leadership role supporting the Operations Manager, ensuring smooth day‑to‑day delivery, strong stakeholder relationships and continuous improvement across the service.
Key Responsibilities:
Team Leadership - Line‑manage Scheduling, Supply Chain and Helpdesk teams, ensuring engagement and performance.
Performance Management - Deliver daily/monthly KPIs, monitor reports and ensure SLA compliance.
Operational Oversight - Oversee daily workforce planning, capacity, incident management and service delivery.
Stakeholder Collaboration - Work cl...
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