Job Description

About the Role
As ‘Design Manager - Experience’, you will own the end-to-end user journey across all physical and digital touchpoints for a specific product or category. You are responsible for defining the vision and requirements for product experience and ensuring these are delivered—on time, to spec, within budget, and with uncompromising quality.
You will collaborate with the cross-functional project leadership team - balancing business priorities, user needs, and innovation opportunities, always focused on maximising value and impact to the user.
Key Responsibilities
Vision & Strategy
Define physical and digital requirements for all user experience aspects across a project or category.
Gather insights and recommendations from cross-functional teams (Business Unit, Innovation, Commercial, Customer, IT, Legal) to form and prioritise physical and digital product features.
Maintain awareness of market trends, ‘user-first...
            

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