Design Researcher

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Digital Principle Recruiter @ Pontoon Solutions | Talent Management

Role : Design Researcher

Location : Leeds 2x per days on site required

Duration : 6-month initial contract

About the Role:

We’re looking for a passionate and experienced Service Designer to help craft seamless digital experiences and champion service design within one of the UK’s largest financial institutions. This is a key opportunity to work at the heart of a significant transformation programme, helping to shape user-focused services that make a real difference to millions of customers.

You’ll play a pivotal role in designing and improving multi-channel services, working across teams to ensure user needs, business goals, and technical feasibility are aligned.

Key Responsibili...