Job Description
Req ID: 69183
Location: Smithers, British Columbia, Canada
Company: NTT DATA BCU, Inc.
This position is part of the BCGE Union.
Purpose of Position
The Deskside Technician provides on-site and remote information systems technology assistance and resolution of routine and non-routine problems.
Accountabilities
- Receives, reviews, and completes service requests.
- Resolves technical problems transferred from the Service Desk that require an onsite presence.
- Installs and configures a variety of computer hardware and software, communications and peripheral devices.
- Works independently when required, to identify underlying technical issues and resolve problems using appropriate knowledge and resources available.
- Provides preliminary or routine instruction to customers in systems, applications and protocols.
- Alerts Manager to current or potential problems with systems, appli...
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