Job Description
Responsibilities
- Perform Onsite Desktop Support tasks according to Standard Operating Procedures (SOPs).
- Manage Service Delivery for primary (assigned) site, and also other regional sites within immediate Team.
- Identify and deliver computer hardware, software and miscellaneous services meeting the defined Service Level Agreements (SLAs).
- Accurately document instances of hardware failure, repair, installation, and removal in the ITIL Onsite Desktop Support system.
- Perform tasks related to Onsite Desktop Support support in acquisition integrations
- Administer and support current Anti-virus and Tanium software implementations to ensure the security of client systems. Monitor desktops for patching and anti-virus compliance.
- Maintain the Configuration Management Data Base (CMDB) within the Onsite Desktop Support system ensuring accurate IT inventory documentation.
- Performs activities related to the op...
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