Job Description
Provide Level 2 and Level 3 technical support for desktops, laptops, peripherals, Windows 10, Office 365, M365 applications, Azure Active Directory/Azure Portal, macOS MacBooks, WebEx, AV/boardroom technology, Xerox printers, VPN/LAN connectivity, imaging, software configurations, hardware coordination with OEM vendors, moves/adds/changes, case status updates, escalation, documentation, SOPs, and customer service support aligned to published SLAs.
What you must have:
Montreal availability
4+ years of desktop support experience
Level 2/3 troubleshooting experience
Windows 10 and Office 365 support
M365 applications including Teams, OneDrive, OneNote, Planner, Outlook, Word, Excel, and PowerPoint
Azure Portal / Azure Active Directory exposure
macOS MacBook support experience
VIP / executive / white-glove support exp...
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