Job Description
Key Responsibilities
Incident & Application Support
- L2 Technical Support: Provide dependable second-line (L2) technical support for production and staging environments, successfully handling escalations from the L1 Support team.
- Issue Investigation: Actively investigate application errors, system alerts, performance degradation, and complex integration issues to identify root causes.
- SLA Management: Efficiently restore services within agreed SLA/OLA timelines and ensure proper, well-documented incident closure.
Collaboration & Escalation
- Cross-Functional Teamwork: Partner closely with L3 engineers, DevOps teams, and external vendors to troubleshoot and resolve intricate technical problems.
- Escalation Management: Provide detailed technical findings, system logs, and diagnosti...
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