Desktop Support Engineer

We are seeking customer-focused and technically driven Desktop Support Engineers to join a dynamic IT operations team supporting enterprise users across a large-scale technology environment.

This role offers hands-on exposure to modern workplace technologies, end-user computing, IT infrastructure, and service management operations. You will play a critical role in ensuring a seamless technology experience for users while working alongside experienced infrastructure and support professionals.

What You'll Be Doing

• Provide first and second-level technical support to end users for hardware, software, operating systems, and workplace technology issues.
• Troubleshoot and resolve incidents and service requests while meeting established service levels and customer satisfaction standards.
• Perform laptop and desktop deployment, imaging, re-imaging, hardware refreshes, and device configuration activities.
• Support Microso...