Desktop Support Engineer

Purpose 

The Desktop Support Engineer is a regional role reporting to the Global IT Director, with a strategic focus on keeping the end-user technology that people from Orion Health’s and its sister companies across the HEALWELL.ai Group rely on every day secure, available, and easy to use. The role is the front line of the IT experience. 

Success looks like… 

The IT experience is something Orion Health and HEALWELL.ai people talk about positively. Internal customers consistently rate support interactions positively. First-contact resolution and mean time to resolve trend down quarter over quarter; repeat issues are tracked and eliminated at the root cause. Every Orion Health and HEALWELL device is enrolled in MDM, encrypted, patched within policy, and compliant with the current security baseline. Onboarding and offboarding are completed accurately and ...