Job Description
Your responsibilities will include but not limited to;
- Collective responsibility with the rest of the global support team to ensure the Service Management ticket queues are effectively managed based on priority & commitment.
- Effective management of your personal ticket queue.
- Fundamental to advanced troubleshooting for day to day incidents or requests from End Users involving hardware, software or networking. Ensuring that all efforts are captured on to the ticketing system.
- Basic Mobility Support
- Project Support and Potential Leadership of Project Initiatives (Large Scale IT Objectives).
- Basic Asset Management processes adherence to support ongoing accuracy of Asset Inventory Database and Stock. Effective management of hardware and software distributed to employees.
- Knowledge Base Usage, Reference and Collective Improvement.
- Timely support of End User Issues or Requests.
- Assisting hiring m...
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