Job Description
Job Details
Skill Set: Deskside support Technician Level 1
Designation: Dispatch (on-demand)
Language: English (C1 Level) & Local C1
Contract : B2B/Freelance
Days Per Week: on-demand
Location: Spain
Key Responsibilities
- Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
- Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
- Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
- Delivered support using tools such as SCCM , Intune , and ServiceNow for asset tracking, ticket resolution, and remote assistance.
- Administered approved software installations, updates, and security patching in coordination with IT policies.
- Provided remote and deskside support using EUC tools...
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