Job Description
Responsibilities
- Maintenance of IT peripherals including backup & recovery
- Set-up, installation, re-installation or migration of IT peripherals
- Relocation of IT peripherals within premises
- Provide onsite support at client's premise, remote support by phone & email, and standby support. Handling clients/ end-users IT related requests
- Troubleshoot hardware & software issues
- Users profile administration
- Interface with other maintenance vendors (eg. IBM, HP, Microsoft, etc) for problem reporting. Place service call and follow up until the problem has been resolved.
- Installation and configuration of software according to customer standard
- Minimum ITE / Diploma in IT or equivalent
- At least 1 year of working experience in IT field
- End-user support experience is preferred
- Basic networking support & supporting in OS platform
- Have Customer Servi...
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