Job Description
Overview (Text Only) Are you a dedicated Business Analyst with a proven track record in supporting digital solutions, including CRM and telephony systems We're looking for a Digital Business Analyst to join our team in Singapore and help us elevate customer service across the APAC region. Responsibilities About the role As a Digital Business Analyst, you will be the primary support for our
CRM (Zendesk) and telephony system (Five9)
, while also contributing to exciting upcoming digital projects. This role involves a 70/30 split between functional and technical support, working closely with a global team to engage stakeholders, gather requirements, configure systems, administer applications, troubleshoot issues, and support various projects. What You'll Do Lead automation and process improvement initiatives to optimize digital support tools like Zendesk. Configure workflows, triggers, and macros to enhance customer journeys. Collaborate with Customer Service, Marketing, and Engine...
CRM (Zendesk) and telephony system (Five9)
, while also contributing to exciting upcoming digital projects. This role involves a 70/30 split between functional and technical support, working closely with a global team to engage stakeholders, gather requirements, configure systems, administer applications, troubleshoot issues, and support various projects. What You'll Do Lead automation and process improvement initiatives to optimize digital support tools like Zendesk. Configure workflows, triggers, and macros to enhance customer journeys. Collaborate with Customer Service, Marketing, and Engine...
Apply for This Position
Ready to take the next step? Click the button below to submit your application.
Submit Application