Digital Chat Assist

**Digital Chat Assist**:
Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you.
**About the Role**:
In this opportunity as a** Digital Chat Assist,** you will:
- Respond to customers' inquiries relating to technical issues with the software, online or electronic products where a variety of issues that are more complex and/or specialized in scope apply. Log and classify all calls and requests for assistance in the call-tracking database
- May provide escalation support to junior-level staff on complex technical escalations.
- Use analysis and judgment and exercises discretion in selecting methods and technique for obtaining solutions.
- Filter and escalate inquiries relating to other aspects of the Thomson Reuters business (e.g. technology, product development, etc.) as appropriate.
- Track inquiry resolution progress and where appropriate proact...