Digital Collections Specialist

Ria's mission is to be the most progressive money transfer company in the world by offering service excellence and the most competitive and reliable remittance payment services to our customers.
Works with RIA Digital Team to manage follow up on customer accounts with outstanding balances from Digital Orders
- Manages billing of unpaid digital orders
- advising them of returned items.
- Responsible for verifying the customer information and offering payment options.
- Follow up on the recovery of funds and reactivation of Customer profiles.
- Answer incoming calls, resolve customer inquiries, create and provide payment receipts to customers when requested.
- Other
- Data entry.
- Deliver a consistent and professional level of service at all times.
- Achieve recovery targets and call quality objectives.
- Handle each call promptly and in the correct manner, updating records accordingly.
- Input customer related data accurately and effic...