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Digital Customer Success Manager

📍 ALTERYX • Tokyo, Tokyo, Japan • Posted June 08, 2026

Full time Posted June 08, 2026
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Job Description

Description

We are seeking a dynamic and experienced Customer Experience Manager with a minimum of 5 years of experience in an offshore operating model. The ideal candidate will lead a team responsible for managing transactional customer engagements through standardized playbooks, ensuring exceptional service delivery. This role involves continuous improvement initiatives to feedback to leadership on performance metrics, what is working well, areas of improvement, and opportunities to enhance customer engagement.

Responsibilities

  • Lead and manage a team of customer engagement specialists.
  • Oversee the execution of transactional customer engagements using standardized playbooks.
  • Ensure the team delivers high-quality customer interactions consistently.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Monitor and analyze customer interactions to ensure adherence to...

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