Digital Desk Specialist (Toronto)

The Distributor Relations & Learning team is looking for an agile individual to act as a centralized point of contact for our advisors, marketing assistants, back‑office support staff, and end customers. The Digital Desk Specialist will join a team that supports advisors, back‑office staff, and end customers, with a primary focus on enabling advisors and operational teams through effective use of our insurance and investment digital tools.

Position Responsibilities

• Promote and influence the use of E‑Business Solutions in the insurance and investment space.
• Support advisors and back‑office staff in effectively utilizing insurance and investment digital tools to drive adoption and efficiency.
• Provide support to Manulife policy holders through cross‑trained responsibilities as a Vitality Concierge, assisting with inquiries and navigation of the Vitality Program.
• Promote learning and build user confidence through problem solving and edu...