Director - Customer AI & Analytics

The Director - Customer AI & Analytics will lead the strategy, governance, architecture, and delivery of customer data products, customer intelligence platforms, and AI-driven engagement capabilities across Qiddiya. 

This role will establish Qiddiya’s customer data foundation and enable advanced personalization, audience intelligence, loyalty analytics, revenue optimization, and AI-powered customer engagement across parks, entertainment venues, digital channels, hospitality, retail, ticketing, mobility, and future city services. 

The role requires a highly strategic leader with deep expertise in customer data ecosystems, AI enablement, enterprise data platforms, and digital transformation, combined with strong stakeholder management and execution capabilities. 

The successful candidate will work closely with Digital, Marketing, Commercial, Customer Experience, IT, Operations, Strategy, and Executive Leadership teams to po...