Director Of Customer Service, Latam

Mexico City, Mexico- Customer Service- We are looking for a dynamic senior leader to oversee our LATAM customer service operations and team, and continue to advance our strategy in support of our evolving global and regional business needs.The Director of Customer Service for LATAM will have responsibility for our existing partner operations across Mexico, Peru, and Brazil, and will help shape the future support structure.Our leader must exhibit exceptional call center acumen to drive operational site performance in accordance with our global business metrics while adapting to regional nuances as appropriate.In addition to overseeing LATAM call center operations across Mexico, Brazil, and Peru, the LATAM Director will be the senior leader in the region responsible for providing management oversight and coaching to direct and dual-line reports within the LATAM customer service organization.Additionally, this individual will act as the LATAM representative and liaison for Customer Ser...