Donor Relations Manager (bilingual) (Toronto)

Position Status: Permanent, 37.5 hrs. per week.

Donor Relations Manager

The Donor Relations Manager will lead donor stewardship strategy and directly manage a bilingual supporter services team for MSF Canada, ensuring every donor interaction reflects the organization's mission and values, while overseeing donation processing, handling escalated donor care, and collaborating with internal teams and external partners to continuously improve the end-to-end donor experience.

Responsibilities

• Operational support: Customer Service focus to ensure contact center service levels are met or exceeded; Quality Assurance focus to analyze and monitor weekly performance and provide feedback; Develop and execute stewardship strategies to meaningfully engage donors and increase retention.
• Donor Relations team management: Lead in the hiring and development of the team members to achieve their goals, establishing trust, respect, recognition and mutual a...