Full time Posted June 23, 2026
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Job Description

Mercier Consultancy Group is a fast-scaling international recruitment firm specializing in high-volume, multilingual hiring across Europe and beyond. We deliver enterprise-grade talent solutions with a strong focus on speed, quality, and long-term retention, supporting clients in the consumer services space with multilingual customer-facing talent.

In this role, you will help create positive customer experiences for Dutch-speaking audiences while contributing to a service environment that values clarity, responsiveness, and empathy. You will play an important part in representing service quality in day-to-day customer interactions and in helping ensure issues are resolved efficiently through close coordination with internal teams.

Responsibilities

  • Handle Dutch-speaking customer inquiries across phone, email, and chat channels.
  • Document customer interactions clearly in CRM and internal support systems.
  • Collaborate with internal teams to escala...

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