Duty Manager

We are seeking a highly motivated and experienced Duty Manager to oversee the Front Office daily operations. The successful candidate will be responsible to manage and ensure effective Front Office operation on administration, staff matters and operational activities during your shift of duty. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a customer-focused attitude. Reporting to the Front Office Manager, the duties and responsibilities include but are not limited to the following.

• Oversee daily operations and manage staff to ensure smooth business operations
• Ensure customer satisfaction by addressing complaints, resolving issues and maintaining a high level of service
• Attend to guest enquiries, address guest problems and complaints promptly, efficiently and courteously to the satisfaction of guests and interest of the Hotel
• Responsible to train and man...