Duty Manager - Stellenbosch

Duty Manager (Luxury 5* Hotel, Stellenbosch)

Luxury 5* Hotel close to Stellenbosch is looking for a Duty Manager who will be responsible for ensuring that the guest experience from arrival to departure is seamless in accordance with all hotel policies and procedures.

Responsibilities

• Ensure the highest standards are kept in guest service, cleanliness and maintenance standards.
• Monitors Guest Relations employees to make sure all guests receive prompt and personal recognition.
• Oversee all Guest Relations processes.
• Assist in employee relations processes.
• Able to carry out and complete all duties responsible for a Guest Relations Officer and Night Auditor.
• Attend morning meetings.
• Able to compile the roster, roster management.
• Set up and create training for all new recruited Guest Relations Officers.
• Ensure that all guest queries are taken and processed in a speedy and efficient man...